Shipping policy
Last updated: September 3, 2025
About Us RB
Engageworks (“we,” “us,” or “our”) operates the website https://bowsly.com (“the Website”). Our goal is to ensure a smooth and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
-
Free Shipping: We offer free shipping on all orders.
Delivery Area
- Delivery Area: We currently deliver within the United States.
- Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
-
Processing time: Orders are processed within 1 business day, Monday through Friday.
- Cutoff time: Orders placed before 10:00 PM (GMT+01:00) Central European Standard Time (Amsterdam) are processed the same day; orders placed after that time are processed the next business day.
- Delivery time: Once an order has been processed, it is expected to arrive within 4 to 8 business days.
- Total estimated delivery time: 5 to 9 business days, depending on your location in the United States.
- No delivery days: Orders are not processed on weekends or public holidays.
Shipping Process
- Shipping Carriers: We use reliable shipping carriers such as USPS and UPS for all deliveries.
-
Tracking Information:
Once your order has been shipped, you’ll receive an email with tracking information.
Lost or Damaged Items
-
Damaged Orders: If your order arrives damaged, please contact us within 48 hours to resolve the issue.
-
Lost orders: If your order is missing, contact us immediately for assistance.
Returns
-
Return Policy: For detailed return instructions, see our [Return Policy].
Contact Us
If you have any questions or concerns regarding this shipping policy, please contact us:
- Store Name: Bowsly
- Company Name: RB Engageworks
- Company ID: 98559486
- VAT ID: NL005339223B90
- Email: info@bowsly.com
- Phone: +31 6 10030651
- Address: Schubertlaan 10, 2151 GB Nieuw-Vennep, Netherlands
- Business hours: Monday through Friday, 9:00 a.m.–5:00 p.m. (CEST)