Refund policy
Returns and Refund Policy
Thank you for choosing Bowsly. At Bowsly, we take pride in our meticulous attention to detail and our commitment to craftsmanship. We are proud to deliver high-quality products and services to our valued customers. If for any reason you are not satisfied with your purchase, we offer a simple return and refund policy for your peace of mind.
30-Day Return Policy:
We gladly accept returns within 30 days of the purchase date. To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.
How to Initiate a Return:
Contact us: Before returning any items, contact our returns team at info@bowsly.com to start the return process.
Return Confirmation: Once your return request is approved, you’ll receive a return authorization number (RA number) and instructions on how to return the product.
Pack the item: Pack the item securely in its original packaging, including any accessories you received.
Include the RA number: Clearly write the provided RA number on the outside of the package.
Return Shipping: The customer is responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method for returns.
Refund Process:
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 business days.
Non-refundable items:
- Opened or used products
- Gifts
Damaged or defective items:
If you receive a damaged or defective item, please contact us immediately at info@bowsly.com with details and photos of the issue. We will work to resolve the issue promptly.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is approved, make a separate purchase for the new item.
Contact Information:
Phone: +31 6 10030651
Email: info@bowsly.com
Monday through Friday: 9:00 AM–5:00 PM
Address: Schubertlaan 10, 2151 GB Nieuw-Vennep, Netherlands
Company name: RB Engageworks
Company ID: 98559486
VAT registration number: NL005339223B90