FAQ

Ordering & Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and other major payment methods at checkout.

Can I change or cancel my order after I've placed it?

Once an order is placed, we begin processing it immediately. If you need to make any changes, please contact us as soon as possible. We cannot guarantee that changes will be made, but we will do our best to assist you.

Why was my payment declined?

Payments may fail due to incorrect information, insufficient funds, or security settings. Try a different payment method or contact your bank for assistance.

Is my payment information secure?

Yes, all payments are processed through encrypted and secure platforms. We do not store your payment information.

Can I place an order without creating an account?

Yes, you can check out as a guest. However, creating an account will allow you to check out faster and access your order history.

Shipping

Do you offer free shipping?

Yes, we always offer free shipping—no minimum order required.

Which countries do you ship to?

We currently ship only to the United States. We're working on expanding to more countries soon—stay tuned!

How long does delivery take?

Delivery times vary but are usually 4–8 business days after the order has been processed. A tracking number will be sent via email once your order has been shipped.

Which shipping carrier do you use?

We use reliable shipping providers such as USPS and UPS for our deliveries.

Can I change the shipping address after I've placed an order?

If your order hasn't been shipped yet, we may be able to update the address. Please contact us as soon as possible.

How long does the treatment take?

Our processing time is 1 business day. Orders are processed Monday through Friday, excluding major holidays.

Can I track my order?

Yes! Once your order has been shipped, you'll receive a tracking number via email so you can track your package.

What should I do if my order hasn't arrived?

If your order is delayed or has not arrived within the estimated time frame, please contact our support team at support@bowsly.com, and we'll be happy to assist you.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receiving your order.

How do I start a return?

Please contact our customer service with your order number and a list of the items you wish to return. We'll walk you through the process.

Can I exchange an item for a different size or color?

Yes, exchanges are possible if the item is in stock. Please contact us to check availability and arrange the exchange.

Do I have to pay for return shipping?

We do not cover return shipping costs unless the item was defective or incorrect.

How long does it take to process a return?

Refunds will be issued to the original payment method within 7 business days after inspection.

What happens if I receive a damaged or defective item?

Please contact us immediately and send us some photos. We'll make sure to resolve the issue quickly.

How do I get my refund?

Refunds will be issued to the original payment method used at checkout.

Can I return used or washed items?

No, returns are accepted only if the items are unused, unwashed, and in their original condition with the tags still attached.

What happens if my return is outside the 30-day period?

Returns requested after 30 days will not be accepted, but please feel free to contact us—we'll do our best to help.

Do I need the original packaging to return my item?

We recommend that you return items in their original packaging, but this is not required as long as the product is protected during shipping.

Warranty & Product Issues

Do you offer a warranty on your products?

We stand behind the quality of our products. If you encounter a defect due to manufacturing or materials within a reasonable period of time, please contact us and we will resolve the issue.

What counts as a product defect?

A defect includes issues such as faulty stitching, damaged fabric upon delivery, or broken zippers or buttons that occur during normal use.

How do I report a defective item?

Please email our customer service team with your order number, a description of the problem, and clear photos of the defect. We will respond as soon as possible.

What happens if my product is defective?

Depending on the issue, we offer either a replacement, a repair, or a refund.

Do you repair items?

We do not currently offer in-house repairs, but we are happy to recommend solutions or offer partial compensation in certain cases.

My item was damaged during delivery—what should I do?

Please contact us immediately with photos of the damage and the packaging. We'll work with you to resolve the issue quickly.

Are there signs of wear and tear?

Normal wear and tear from regular use is not considered a defect and is not covered by the warranty.

Products & Inventory

How do I know what size to order?

Each product page includes a detailed size guide. If you're unsure, feel free to contact us for personalized sizing advice.

Are your products true to size?

Yes, most of our items are true to size. We also include sizing notes on each product page to help you choose the right size.

Where are your products manufactured?

We work with carefully selected partners to ensure high-quality craftsmanship and responsible production. More information is available on each product page.

Will an item be restocked if it's out of stock?

Some items are restocked based on demand. You can sign up for restock notifications on the product page, if available.

Are your fabrics sustainable?

Yes—we prioritize high-quality, responsible materials and continue to expand our use of sustainable fabrics.

Can I get more information about a specific product?

Of course. Please contact our customer service team, and we'll be happy to answer any product-related questions.

How do I care for my item?

You'll find specific care instructions on the label and the product page. In general: wash inside out at 30°C, do not tumble dry, and lay flat to dry in the shade.

Can I place a special order?

Unfortunately, we do not accept special orders at this time.