Return and refund policy

Bowsly Return and Refund Policy

Last updated: September 3, 2025

Thank you for shopping with us at Bowsly. Our return and refund policy is designed to ensure a smooth and transparent experience. Please review the guidelines below regarding eligibility, procedures, and timeframes for returns, refunds, and exchanges.

Scope and Contact Information

For questions about returns and refunds, please contact us using one of the methods below:

  • Email: info@bowsly.com
  • Phone: +31 6 10030651
  • Address: Schubertlaan 10, 2151 GB Nieuw-Vennep, Netherlands

Overview

  • Return period: 30 days from the delivery date
  • Refund processing time: Refunds are issued to the original payment method within 7 business days after inspection.
  • Return shipping costs: Paid by the customer unless the product is defective or incorrect.

Order Cancellations

You can cancel your order within two hours of purchase by contacting our customer service. If your order has already been shipped, follow the steps in our return instructions below.

Return Policy

We accept returns under the following conditions:

  • Return period: Items may be returned within 30 days of delivery.
  • Condition of items: Items must be in their original, unused condition with all tags attached and in their original packaging.
  • Receipt or proof of purchase: Required for all returns.

Exceptions: Certain products, such as custom-made or personalized items and hygiene products (e.g., underwear), cannot be returned unless they are unopened and unused.

Return Instructions

To initiate a return, follow these steps:

  1. Contact customer service: Send an email to info@bowsly.com with your order number, reason for the return, and any supporting photos.
  2. Get a return confirmation: Our team will review your request and provide a return confirmation and detailed instructions.
  3. Packaging the Return: Pack the item securely, ensure all labels and the original packaging are included, and attach the return confirmation form.
  4. Shipping: Use a reliable shipping service with tracking. Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect, in which case we will cover them.

Refund Policy

  • Refund Approval: Once we have received and inspected your returned item, we will notify you of the approval within 7 business days.
  • Processing Time: Refunds will be issued to the original payment method within 7 business days after inspection.
  • Confirmation: You will receive an email confirmation once the refund has been processed.

If you do not see the refund within the expected timeframe, please check with your bank first. For further assistance, contact us at info@bowsly.com.

Exchange Policy

We offer exchanges for incorrect or defective items. Contact us within 30 days of delivery, and we’ll cover the return shipping costs for eligible exchanges. If you ordered the wrong size, follow the return process and then place a new order for the correct size.

Exceptions and Special Cases

  • Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange a free return and offer a replacement or a full refund, whichever you prefer.
  • Wrong product: If you receive the wrong item, contact us and we’ll cover the return shipping and send you the correct item as soon as possible.
  • Missing packages: If your package does not arrive within the estimated timeframe, please contact us so we can initiate an investigation with the shipping carrier.

Processing Times

  • Return period: Returns must be initiated and shipped within 30 days of receiving the item.
  • Refund Processing: Refunds will be issued to the original payment method within 7 business days after inspection.

Contact Information

If you have any further questions or need help with returns or refunds, please contact us:

  • Store Name: Bowsly
  • Company Name: RB Engageworks
  • Organization number: 98559486
  • VAT ID: NL005339223B90
  • Email: info@bowsly.com
  • Phone: +31 6 10030651
  • Address: Schubertlaan 10, 2151 GB Nieuw-Vennep, Netherlands
  • Business hours: Monday through Friday, 9:00 a.m.–5:00 p.m. (CEST)