Privacy policy

Bowsly operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Bowsly is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Data We Collect or Process

When we use the term “personal data,” we mean information that identifies you or can reasonably be linked to you or another person. Personal data does not include information that is collected anonymously or that has been de-identified so that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal data, including inferences drawn from such personal data, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law:

• Contact information, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including credit card, debit card, and bank account numbers; payment card information; account details; transaction details; payment method; payment confirmation; and other payment information.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including the items you view, add to your shopping cart, add to your wish list, or purchase, return, exchange, or cancel, as well as your previous transactions.
• Communications with us, including the information you provide when communicating with us, such as when you submit a customer support request.
• Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information, including information about your interaction with the Services, such as how and when you interact with or navigate the Services.

Sources of Personal Data

We may collect personal data from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data;
• Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal data on our behalf;
• From our partners or other third parties.

How We Use Your Personal Data

Depending on how you interact with us or which of the Services you use, we may use personal data for the following purposes:

• To provide, customize, and improve the Services. We use your personal data to provide the Services, including to fulfill our agreement with you, to process your payments, to fulfill your orders, to remember your preferences and the items you’re interested in, to send notifications related to your account, to process purchases, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, to arrange shipping, to facilitate returns and exchanges, to enable you to leave reviews, and to create a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal data to better tailor and improve the Services.
• Marketing and Advertising. We use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or mail, and to show you online ads for products or services on the Services or other websites, including based on items you have previously purchased or added to your shopping cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal data to authenticate your account, to provide a secure payment and shopping experience, to detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or harmful activity, to protect public safety, and to secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password, or other login credentials with anyone else.
• Communication with You. We use your personal information to provide customer support, to respond to your inquiries, to provide effective services, and to maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil investigations, potential or actual legal disputes, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal data to third parties for legitimate purposes, in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, vendors, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across various merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you to show you targeted ads and marketing based on your online activity with various merchants and websites.
• When you instruct us, ask us, or otherwise consent to our disclosure of certain information to third parties—such as when we ship products to you or through your use of social media widgets or login integrations.
• With our subsidiaries or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data regarding your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transferred to and shared with Shopify and third parties, who may be located in countries other than the one where you reside, in order to provide and improve the Services for you. In addition, we use certain enhanced Shopify features that integrate data and information obtained from your interactions with our store, with other merchants, and with Shopify, to protect, develop, and improve our business. To provide these enhanced features, Shopify may use personal data collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal data through Shopify’s privacy portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on these websites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of these third-party platforms without any restriction on its use by us or by a third party. Our inclusion of such links does not in itself constitute any endorsement of the content on such platforms or of their owners or operators, except as stated on the Services.

Children’s Information

The Services are not intended for use by children, and we do not knowingly collect any personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request that it be deleted. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined by applicable law) personal information about individuals under the age of 16.

Security and Storage of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may be vulnerable during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute; they may apply only under certain circumstances, and in some cases, we may deny your request to the extent permitted by law.

• Right of access/information. You may have the right to request access to the personal data we hold about you.
• Right to erasure. You may have the right to request that we erase the personal data we hold about you.
• Right to rectification. You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party, under certain circumstances and subject to certain exceptions.
• Managing Communication Preferences. We may send you marketing emails, and you can opt out of receiving them at any time by using the unsubscribe option in our emails to you. If you opt out, we may still send you non-marketing emails, such as those regarding your account or orders you have placed.

You can exercise any of these rights where indicated on the Services or by contacting us using the contact information below. To learn more about how Shopify uses your personal data and any rights you may have, including rights related to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, to the extent permitted or required by applicable law. In accordance with applicable law, you may appoint an authorized representative to make requests on your behalf to exercise your rights. Before we accept such a request from an authorized representative, we will require the representative to provide proof that you have authorized them to act on your behalf, and we may need to ask you to verify your identity directly with us. We will respond to your request within a reasonable time in accordance with applicable law.

Complaints

If you have a complaint about how we process your personal data, please contact us using the contact information below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact information below, or by submitting your complaint to your local data protection authority. For the EEA, you can find a list of competent data protection authorities.

International Transfers

Please note that we may transfer, store, and process your personal data outside the country where you live.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent agreements issued by the relevant competent authority in the United Kingdom, as applicable, unless the data transfer is to a country that has been deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.

Contact

Phone: +31 6 10030651
Email: info@bowsly.com

Monday through Friday: 9:00 a.m.–5:00 p.m.

Address: Schubertlaan 10, 2151 GB Nieuw-Vennep, Netherlands

Company Name: RB Engageworks

Company ID: 98559486

VAT registration number: NL005339223B90