Terms of service
Last updated: September 2, 2025
About Us
Bowsly (“we,” “us,” or “our”) operates the website https://bowsly.com (“the Website”). We are committed to providing our customers with high-quality pet products through our online store. This document describes the terms and conditions governing your use of our website.
Acceptance of Terms
By visiting and using our website, you confirm that you agree to abide by these Terms of Use. If you do not agree to these terms, you must not use our website. We reserve the right to change these terms at any time, and your continued use of the website following such changes constitutes your acceptance of the new terms.
License to Use Our Website
Provided that you comply with these terms, we grant you a revocable, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes.
Definitions
To clarify matters as clearly as possible in these Terms and Conditions, the following terms are strictly defined as set out below whenever they appear:
- Cookie: A small amount of data generated by a website and stored by your browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preferences or login credentials.
- Company: When this policy refers to “Company,” “we,” “us,” or “our,” it refers to RB Engageworks, Schubertlaan 10, 2151 GB Nieuw-Vennep, the Netherlands, which is responsible for your data under these terms and conditions.
- Country: The location where Bowsly or the owners/founders of Bowsly are based, in this case the Netherlands and the United Kingdom.
- Device: Any internet-connected device, such as a phone, tablet, computer, or other device that can be used to visit Bowsly and use the Services.
- Service: Refers to the services provided by Bowsly as described in the relevant terms and conditions (if available) and on this platform.
- Third-Party Service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may be of interest to you.
- Website: Bowsly’s website, accessible via the following URL: https://bowsly.com.
- You: A person or entity registered with Bowsly to use the Services.
User Responsibilities
You agree to:
- Provide accurate, current, and complete information when you create an account or place an order.
- Maintain the security of your account by protecting your password and restricting access to your account.
- Immediately notify us of any unauthorized use of your account or other security breaches.
- Accept responsibility for all activity that occurs under your account.
- Restrictions
You agree not to, and you will not allow others to:
- License, sell, rent, lease, assign, distribute, transfer, host, subcontract, disclose, or otherwise commercially exploit the website or make the platform available to third parties.
- Modify, create derivative works of, disassemble, decrypt, recompile, or decompile any part of the website.
- Remove, alter, or obscure any proprietary notices (including any copyright or trademark notices) belonging to Bowsly or its subsidiaries, partners, suppliers, or licensors of the website.
Information We Collect
We may collect personal information when you:
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact customer service
Types of information collected:
- Personal identification information: Name, email address, mailing address, and phone number.
- Payment information: Credit card information is processed securely through third-party payment providers.
- Non-personally identifiable information: Browser type, device type, IP address, pages visited, and time spent on the website.
Returns and Refund Policy
If you are not satisfied with your purchase, please contact us at info@bowsly.com within 30 days for returns or exchanges. Products must be returned in their original condition and packaging.
Limitation of Liability
Under no circumstances shall Bowsly be held liable for any direct, indirect, incidental, special, or consequential damages arising out of your use of the website or products purchased through it.
Indemnification
You agree to indemnify, defend, and hold Bowsly, its subsidiaries, and employees harmless from any claims, losses, liabilities, damages, or expenses (including reasonable attorneys’ fees) arising from your use of the website or your breach of these terms.
Your Suggestions
All feedback, comments, ideas, improvements, or suggestions (collectively, “Suggestions”) that you provide to Bowsly regarding the website shall remain the sole and exclusive property of Bowsly.
Bowsly is free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any manner without credit or compensation to you.
Your Consent
We have updated our Terms of Service to provide you with full transparency regarding what is collected when you visit our website and how it is used. By using our website, registering an account, or making a purchase, you hereby agree to our Terms of Service.
Links to Other Websites
These Terms and Conditions apply solely to the Services. The Services may contain links to other websites that are not operated or controlled by Bowsly. We are not responsible for the content, accuracy, or opinions expressed on such websites, and we do not review, monitor, or verify the accuracy or completeness of such websites. Please note that when you use a link to go from the Services to another website, our Terms of Service no longer apply. Your browsing and interaction on another website—including those linked from our platform—are governed by that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.
COOKIES
Bowsly uses “cookies” to identify which parts of our website you have visited. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use cookies to improve the performance and functionality of our website, but they are not essential for its use. However, without these cookies, certain features—such as videos—may become unavailable, or you would need to enter your login credentials every time you visit the website, since we would not be able to remember that you have previously logged in. Most browsers can be configured to disable cookies. However, if you disable cookies, you may not be able to access the website’s features properly or at all. We never store personally identifiable information in cookies.
Changes to These Terms
We may update these Terms of Use from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review these Terms of Use regularly to stay informed about your rights and obligations.
Contact Us
If you have any questions about these Terms of Use, please contact us at:
- Store Name: Bowsly
- Company Name: RB Engageworks
- Organization number: 98559486
- VAT ID: NL005339223B90
- Email: info@bowsly.com
- Phone: +31 6 10030651
- Address: Schubertlaan 10, 2151 GB Nieuw-Vennep, Netherlands
- Business hours: Monday through Friday, 9:00 a.m.–5:00 p.m. (CEST)